What we build
Managed operations: we built it, we run it, we own the outcome
Most agentic deployments fail not at launch but at month six, when the build team leaves and the operations team inherits a system they didn't design. We solve that by staying.
The problem we solve
Agentic systems decay in production unless someone owns them
Models drift. Vendors update APIs. Edge cases compound. Without a dedicated owner, even the best agent deployment loses 10-20% of its accuracy in the first year — and the cost to recover it is higher than the original build.
Managed operations is our answer. The same team that designed the system runs it. Performance is contractually guaranteed. Improvement is contractually required. The result is a system that gets better every quarter, not worse.
What we own
Six accountabilities, written into every managed operations contract
24/7 monitoring & on-call
Our SRE team owns the pager. Production incidents are detected, triaged, and resolved by us. Your team finds out from a Monday morning summary, not a 3am page.
SLA accountability
We sign the same SLA your internal operations team would — uptime, latency, accuracy, and throughput. We pay penalties when we miss, and they're material.
Continuous improvement
Every quarter we deliver a measurable improvement against the baseline: lower cost, higher accuracy, faster cycle time, or expanded scope. The contract requires it.
Exception handling
When the agent escalates, our operations analysts are the first responders. Your team sees only what truly needs your judgment.
Change management
Vendor schema changes, regulatory updates, model upgrades — we absorb them. The agent stays current; your team doesn't notice the work underneath.
Reporting & governance
Monthly performance pack, quarterly governance review, annual external audit support. Reports are written for the audience that asked for them — board, regulator, or operating committee.
SLA commitments
Hard numbers, not aspirations
Production uptime
99.9%
P95 decision latency
< 4 seconds
Accuracy vs. baseline
No regression, week over week
Critical incident response
< 15 minutes
Quarterly improvement target
Min. 5% on agreed metric
SLA targets are baselines. Customer-specific contracts often raise these — for example, a financial services client with regulatory uptime requirements may contract for 99.99%.
How we staff it
A pod, not a queue
Every managed engagement is owned by a dedicated four-person pod: an SRE, an operations analyst, an ML engineer, and a client lead. They are named individuals you'll know by first name — not a faceless support queue.
The pod attends your operating reviews, joins your incident calls, and is on the hook for your numbers. Pod composition only changes with your written approval.
Want agents you don't have to babysit?
Talk to us about a managed engagement — we'll walk you through how an existing pod operates.
Book Discovery Call →