How we work

Case studies: the work, the numbers, the lessons

Three deployments we're proud of. Real clients (anonymized at their request), real numbers, and the operating context that makes them readable.

Rebuilding KYC adjudication for the regulator and the customer

Financial services

Top-25 U.S. commercial bank

Rebuilding KYC adjudication for the regulator and the customer

A KYC backlog of 14,000 cases threatened both regulatory standing and onboarding NPS. We deployed a two-agent system that closed the backlog in 11 weeks and now adjudicates 84% of new cases without human touch — under SR 11-7-grade governance.

84%

Cases adjudicated autonomously

$11.2M

Annual cost reduction

< 4hrs

New cycle time (was 6 days)

0

Regulatory findings post-go-live

Agent governanceProcess automationManaged operations
Prior authorization at the speed clinicians actually need

Healthcare

Regional health insurer (~3M members)

Prior authorization at the speed clinicians actually need

Prior auths were taking 3.4 days median. Clinicians were rerouting procedures and patients were leaving. We built a clinical-grade agent ensemble that turns around 71% of requests in under 30 minutes — with HIPAA audit trails and clinician overrides.

71%

PAs decided in < 30 minutes

+22 NPS

Provider network NPS increase

$8.4M

Annualized savings

99.6%

Audit accuracy on review sample

Process automationAgent governanceSystem integration
Shipment exceptions, handled before the customer notices

Logistics

North American 3PL ($2B revenue)

Shipment exceptions, handled before the customer notices

A shipment exception team of 64 people was barely keeping up with a flood of carrier delays, customs holds, and EDI failures. Our agents now triage and resolve 78% of exceptions autonomously, with the human team focused only on revenue-impacting escalations.

78%

Exceptions resolved autonomously

−63%

Customer-impacting delays

14 → 4

Team size on the queue

$5.8M

Run-rate savings

Process automationSystem integrationAgentic workflow design

Why our case studies are short

We publish a small number, in detail, with the client's name (or fully informed permission to anonymize)

We could publish a hundred logos and a dozen testimonials. We choose not to. Our approach is to maintain a tight portfolio of deeply documented engagements, reviewed annually with the clients themselves to ensure the numbers we cite still hold. If the case study is on this page, the result has been audited within the last 12 months.

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