How we work

Three engagement models, one outcome focus

Whether you need a fixed-scope project, ongoing capacity, or someone to run operations end-to-end — we structure the engagement around the outcome, not the hours.

Model 1

Project — fixed scope, fixed price

One workflow, one team, one outcome. We scope a defined automation, agree on success criteria, and ship to production in 90 days. Best for organizations with a clear target and an executive sponsor ready to act.

What's included

→Full discovery, architecture, build, and go-live for one workflow.
→Dedicated build squad of 3–5 specialists.
→Production deployment with 30 days hypercare.
→Knowledge transfer to your internal team.

Best when

✓You have one priority workflow that's clearly painful.
✓Internal teams will operate the system afterward.
✓Budget needs predictability for procurement.
✓You want to validate ROI before scaling further.

Typical engagement

90 days · $250K–$1.5M

"The right engagement model is the one that puts incentives in the right place — ours and yours."

Best when

✓You have a portfolio of workflows to automate over time.
✓You want a predictable monthly capacity, not a procurement cycle per project.
✓You expect requirements to evolve as agents land in production.
✓You want continuous tuning and expansion.

Typical engagement

12+ months · $40K–$200K/mo

Model 2

Retainer — monthly capacity, compounding output

A dedicated squad assigned to your operations, sized to your throughput. We work from a shared roadmap, ship continuously, and reprioritize as your business evolves. The output compounds because the team retains context.

What's included

→Dedicated squad (architect, engineers, ops analyst).
→Continuous discovery, build, and tuning across multiple workflows.
→Bi-weekly steering meetings, quarterly business reviews.
→Pause / resume flexibility with 60-day notice.

By the numbers

85%

Of clients expand from project → retainer within 12 months

2.4×

Output per dollar on retainer vs. fixed-scope project

Average workflows shipped per retainer year

Model 3

Managed Operations — we run it for you

For organizations that want the outcome without standing up an internal AI ops capability. We design, build, and run the operation as a managed service — you get throughput, SLAs, and quarterly outcome reports.

What's included

→End-to-end ownership: agents, infrastructure, monitoring, on-call.
→Defined SLAs on throughput, accuracy, and uptime.
→Pricing tied to outcomes (per-transaction, per-case, % savings).
→Quarterly business reviews with executive stakeholders.

Best when

✓Operations are non-strategic and you want to outsource them outright.
✓You want SLAs instead of internal headcount.
✓You'd rather pay for outcomes than infrastructure.
✓You don't want to hire a dedicated AI ops team.

Typical engagement

3-year term · outcome-based

Compare

Side-by-side: which model fits?

	Project	Retainer	Managed Ops
Scope	One workflow, fixed	Multiple workflows, evolving	Whole operation
Pricing	Fixed fee	Monthly subscription	Outcome / per-transaction
Term	90 days	12+ months	3 years
Who operates	You, after handoff	Joint	We do
SLAs	Hypercare only	Optional	Yes — contractual
Best for	First proof of value	Continuous expansion	Outsourced ops

Not sure which model is right?

Most engagements start with a project and graduate to retainer. We'll help you decide on the discovery call.

Book Discovery Call →