How we work
Outcome-based pricing — we win when you do
For mature workflows with measurable economics, we'll tie our fee to the result. You set the baseline. We deliver the gain. We share the upside.
How it works
Three numbers, one contract
Outcome pricing isn't complicated. We agree on three numbers up front — your current state, the target, and our share of the gain — and we lock them into a contract before any code is written.
Baseline
We measure your current cost, throughput, error rate, or cycle time over a 30–60 day window. Both sides sign off on the number.
Target
We commit to a measurable improvement: 30% lower cost, 50% faster cycle, 95% accuracy. The target is contractual.
Share
We take a defined percentage of the gain — typically 20–35% — for an agreed period (usually 24 months). You keep the rest.
"If we don't move the number, we don't get paid. That's the only honest way to sell autonomous operations."
Examples
Three contracts, real numbers
Back-office processing
- Baseline: $4.2M / yr
- Target: $2.5M / yr (40% cut)
- Achieved: $2.1M / yr
- Annual gain: $2.1M
- Our share (25%): $525K / yr
Client keeps $1.575M / yr. We're paid for 24 months.
Claims adjudication
- Baseline: $14.20 / claim
- Our price: $6.50 / claim
- Volume: 1.8M claims / yr
- Client savings: $13.9M / yr
- Our revenue: $11.7M / yr
Volume-based — both sides scale together. We commit to 99.2% accuracy.
Lead qualification
- Baseline conversion: 3.4%
- Target: 5.0%
- Achieved: 5.7%
- Incremental revenue: $8.6M / yr
- Our share (20%): $1.72M / yr
Tied to attributable revenue with shared analytics access.
In practice
$0
Up-front fee — we fund the build against the contract
24 mo
Standard share period before reverting to a flat retainer
100%
Of contracts have hit or exceeded the agreed target
Trade-offs
Honest pros and cons
Pros
Aligned incentives
We don't get paid until the metric moves.
No CapEx
No up-front build cost. We carry the build risk.
Scale together
If volume grows, both sides win. If it shrinks, both sides feel it.
Cons
Measurement overhead
Both sides need shared dashboards and a clean baseline.
Higher long-term cost (when it works)
If outcomes are huge, total payment exceeds a flat fee. That's the risk premium.
Slower start
Baselining adds 4–6 weeks before the build starts.
Fit
When outcome-based pricing makes sense
High-volume, repetitive workflows
Claims, invoices, tickets, reconciliations — anywhere unit economics are clear and volume is meaningful.
Clean baseline data
You can produce 6–12 months of historical metrics that both sides will accept as truth.
Executive sponsorship
Outcome contracts touch finance and procurement. They need a senior owner, not a project manager.
Long enough to compound
The economics work over 24+ months. Short engagements don't justify the build risk we carry.
See if your workflow qualifies
Bring us a workflow with clean numbers and we'll model an outcome contract on the discovery call.
Book Discovery Call →